Contacts – LNAAT

Contacts – LNAAT

Last updated 14 May 2026
Last updated 14 May 2026

This page gives information on where to get help with the Literacy and Numeracy for Adults Assessment Tool (LNAAT).

Customer Contact Team

If you have any queries about accessing or using the LNAAT, the Customer Contact Team is your first point of contact.

Email us at customerservice@tec.govt.nz or on 0800 601 301.

Contact us:

  • to arrange access to the LNAAT for your organisation
  • for advice on using the LNAAT within your organisation
  • to get help with creating and using the Bulk Learner/Educator Import CSV template file
  • for technical support relating to accessing or using the LNAAT
  • to give feedback about the content or functionality of the LNAAT
  • for information about reporting requirements or funding related to using the LNAAT.

Online help

You can also get comprehensive online help from within the LNAAT on how to use it. Simply click on “Log a Support Call” to contact the Customer Contact Team.

Education Sector Logon (ESL) help

If you need any help with ESLs, please contact the Ministry of Education’s Education Service Desk.

Email service.desk@education.govt.nz or call 0800 422 599 (option 4).