We manage all enquiries received through phone, mail and email. We aim is to provide relevant professional advice to you in a timely and accurate manner.

Our responsibilities

We work alongside TEOs to support them to develop and submit Investment Plans, including contributing commitments and performance data such as the Single Data Return (SDR). We are also the primary point of contact for learners and members of the public who have enquiries about careers and study pathways.

In addition, we:

• are the first line of support and guidance for new providers looking to access TEC funding
• work with users of our systems, including DXP Ngā Kete (DXP Industry Training Register), the Single Data Return (SDR), RS20 reporting and Workspace 2
• monitor and engage with TEOs throughout the funding year and action any amendments to funding, qualifications or courses
• operationalise contracts-based funds, including Pre-Purchased English Language Tuition
• provide operational and administrative support to our Investment teams.

Feedback welcome

We would like to hear from you if you have any feedback about the way we responded to your enquiry, or anything else you would like to give us feedback on.

Please contact the Customer Contact Team Manager on 0800 601 301, or email us at customerservice@tec.govt.nz with “Feedback” in the subject line.