Customer Contact Group

Rōpū Whakapā Kiritaki

Last updated 22 January 2020
Last updated 22 January 2020

The Customer Contact Group is the main point of contact for learners, , other government agencies and the general public who contact the Tertiary Education Commission (the TEC).

We manage all enquiries received through phone, mail and email. Our aim is to provide relevant professional advice to you in a timely and accurate manner.

Our responsibilities

We help TEOs to submit their and contribute commitments and performance data, including the .

We are the main point of contact for learners and the general public with enquiries about careers.

We also:

  • maintain contact details for TEOs in our customer database
  • support users of our systems, including , and Services for Tertiary Education Organisations (STEO) – a Ministry of Education information channel for tertiary education providers
  • assess and approve requests for new and/or changed courses
  • assess and approve qualifications for and delivery sites
  • manage the programme
  • support our investment teams.


We would like to hear from you if you have any feedback about the way we responded to your enquiry or any other matters you would like to give us feedback on.

Please contact the Customer Contact Group Manager on 0800 601 301 or you can also email us with “Feedback” in the subject line.