Condition SAC110: Refunding overcharged fees

Type:

Rule or condition

If a tertiary education organisation (TEO) breaches the fees policy, but subsequently corrects its fee/course costs, the TEO must promptly refund the overcharged component of the fee/course costs as applicable.

If a learner has borrowed from StudyLink to pay fee/course costs, the TEO must refund StudyLink - not the learner.