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  • An error message has come up when I try to submit my SDR, who do I go to for help?

    If you require information on course change, delivery site or qualification approval requests, please contact the TEC Sector Helpdesk on 0800 601 301. If your query relates to logging in to STEO or course, qualification and student files, please contact the Ministry of Education Contact Centre on 0800 422 599.

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  • Do credit transfers and cross-crediting affect my qualification completion rate?

    Credit transfers and cross-crediting can inflate your qualification completion rate as the EFTS value of the courses completed is less than the EFTS value of the qualification completed.

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  • Do embedded qualifications affect my qualification completion rate?

    The practice of embedding qualifications (i.e. where students are awarded a qualification or qualifications as part of completing a larger qualification) can inflate the qualification completion rate.

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  • Do I have to pay extra for any books on an English for Migrants course?

    The course directory tells you what the fee covers for each course. The provider will advise you of any extra costs that are not included in the fee before you enrol.

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  • Do I have to re-sit an IELTS test after taking up English for Migrants tuition?

    No. You will not have to sit an  IELTS test when you complete your course.

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  • Do I have to use all my EFM money on one course?

    No. You can do any number of English courses, with any TEC approved provider, until you have used all the money you pre-paid.

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  • Do I need to submit my course completion file more than once for courses that are longer than a year?

    Once you submit a ‘known’ completion (either Code 02: completed successfully, Code 03: completed unsuccessfully, or Code 04: did not complete) for an enrolment, you do not need to submit it again as we search through all SDRs for completions.

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  • Do partial enrolments reported still get considered as part of the EPI calculation?

    The partial enrolment reported in a December SDR will be included in the successful course completion and qualification completion EPI calculations. This is because the calculations sum the EFTS by Month values across the entire course enrolment period.

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  • How are tertiary education organisations monitored by the TEC?

    Tertiary education organisations (TEOs) monitor and report on their own performance against delivery and performance commitments agreed by the TEC in their Investment Plans . The TEC also prepares reports from data submitted by TEOs. The TEC can also audit TEOs. Following analysis of reports, the TEC may contact TEOs to discuss their performance and implement Plan amendments. This information…

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  • How can I identify data that has been merged from another TEO?

    You will need to find each Student ID record (which is specific to each TEO) in order to identify data that has been merged from another TEO.   The Student ID field is available in your Student course enrolment file and Student course completion file which can be found in the Supporting Details section of AMP . 

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  • How can imprecise qualification completions affect me?

    “Imprecise” qualification completions potentially mean some (or all) of the qualification completions may not be included in the calculation of your qualification completion EPI.

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  • How do early course completions affect my successful course completion EPI rate?

    We use the year in which your learner’s course enrolment end date falls. So where a student was enrolled in a course with an end date in year n (where year n is the reporting year), but successfully completes the course in year n-1, the course completion would still only count for year n (not year n-1). Only enrolments with an end date in the reporting year are taken into account when calculati…

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  • How do enrolments in course spanning more than two years affect my Student Retention EPI?

    If this is the only course the student is enrolled in, they will have no opportunity to re-enrol in the second year. This will deflate your Student Retention EPI, as the student will be counted as enrolled but not retained.

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  • How do I calculate EFTs under the Student Achievement Component?

    A TEO is responsible for how their qualifications are divided into courses (disaggregation) and should be aware of the category for each course.

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  • How do I correct a qualification completion record that has been submitted in error?

    If only the major subject is incorrect, you should resubmit an updated qualification completion file through the SDR. If the student NSN or qualification has been submitted in error, you should contact the MoE: sector.servicedesk@minedu.govt.nz .

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  • How do I delete a qualification completion record that has been submitted in error?

    To delete a qualification completion, you need to contact MoE:  sector.servicedesk@minedu.govt.nz (as this requires a special manual fix).

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  • How do I enrol in an English for Migrants course?

    The Course Directories on our website have information on courses throughout New Zealand. After you have selected which course you want to study from the Course Directory, please visit the provider and take along your passport, and the "Agreement and Schedule" that you were given by New Zealand Immigration (the document issued by New Zealand Immigration to show you have paid the "Pre-purchased…

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  • How do I get a Qualification level change request actioned?

    Please contact our Sector Helpdesk on 0800 601 301 for more information. 

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  • How do I know if I am required to complete an SDR?

    If you receive SAC funding (including Level 1 and 2 Competitive and Plan Process Funding), and/or have students with Student Loans or Allowances, and/or Youth Guarantee programmes, you are required to complete an SDR. All students must be reported in SDR including non-funded students.

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  • How do I report early student completions for courses that span two years?

    Your successful course completion EPI uses the course end date to determine the reporting year. In order to include early completions in the year the student actually finishes the course, then the course end date in the enrolment file will need to be changed to the actual date of the completion.  In changing the course end date you will need to recalculate the EFTS by Month for the new actual…

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  • How do PBRF funded courses affect my course completion EPI?

    Any course with a PBRF eligible value of M, D, L or C is excluded from the calculation of the successful course completion rate. 

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  • How do you calculate my participation rate?

    The participation rate is calculated by dividing the total EFTS delivered for a group of interest in year n, by the total EFTS delivered in year n (where year n is the reporting year).    

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  • How do you calculate my qualification completion EPI rate?

    The qualification completion EPI rate is measured by using the following formula (where year n is the reporting year): Sum of qualification completions in year n x EFTS value of the qualification   x 100 EFTS delivered for the total number of course enrolments ending in year n   The qualification completion EPI excludes all non-formal qualifications. In your data files, the EFTS value of the…

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  • How do you calculate my student progression EPI rate?

    The student progression EPI rate is calculated by dividing the number of students enrolled at a higher qualification level within 12 months following completion, by the number of students completing a qualification at each level in year n-1 (where year n is the reporting year). NOTE: A student can be counted more than once if that student has completed separate qualifications at multiple…

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  • How do you calculate my Student Retention EPI rate?

    The student retention EPI rate is calculated by dividing the number of students re-enrolled in year n, or completed in year n or year n-1, by the number of students with some portion of an enrolment in year n-1 (where year n is the reporting year). In your data files, students re-enrolled or completed is the sum of the fields: Number of Students re-enrolled + Number of Students Completed…

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  • How do you calculate my successful course completion EPI rate?

    The successful course completion EPI rate is the sum of the EFTS delivered for successfully completed enrolments as a proportion of the EFTS delivered for the total course enrolments ending in a given year (“year n” or reporting year), calculated as follows: EFTS delivered for the total number of successfully completed course enrolments ending in year n, divided by EFTS delivered for the total…

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  • How does the participation rate calculation apportion EFTS delivered?

    Unlike the successful course completion indicator, the EFTS delivered in the participation formula is apportioned to the specific calendar year in which they are delivered (not in the year of the course end date). For example, where year n is the reporting year, a course starts in October of year n and ends in May of the following year. Only the EFTS delivered between October and December of ye…

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  • How should I proceed when I need to remove an enrolment that has been reported in a December SDR but then needs cancelling?

    When course enrolments that have been reported in a December SDR need to be cancelled, you should exclude these enrolments from the course enrolment file and then resubmit the relevant December SDR.  If the course spans more than one year, you will need to resubmit the December SDRs for each year in which the student was included.

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  • I believe I am being overcharged for study fees, what should I do?

    In the first instance, you should discuss your concerns further with the Student Support department at your tertiary education provider. The TEC generally cannot intervene in matters relating to fees. However, if you are enrolled in a course that is intended to be fees free, or has limits on fees (such as the Annual Maximum Fee Movement (AMFM) ) the TEC may be able to investigate.   In each cas…

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  • I can see more than one imprecise qualification completion for the same student. Does this mean you count them all?

    If there are two or more ‘imprecise’ qualification completions for the same student, we only count one of them (the one at the highest level). For the same student, if there is an ‘imprecise’ and ‘precise’ qualification completion with the same completion year, then we only count the precise completion.  This is done to exclude embedded qualifications which are awarded without any new learning.…

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  • I don't like the EFM course, what can I do?

    Discuss any problems with the provider first. If the problems are not resolved, call our  Sector Helpdesk  on 0800 601 301 or email us at sectorhelpdesk@tec.govt.nz . If  you leave the course before the problems are resolved, you may lose your fees.

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  • I have a query, error/warning relating to Staff Returns, Course, Qualification or Student completions.

    If you require information on course change, delivery site or qualification approval requests, please contact the TEC Sector Helpdesk on 0800 601 301. If your query relates to logging in to STEO or course, qualification and student files, please contact the Ministry of Education Contact Centre on 0800 422 599.

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  • I have a student who has just successfully completed a course that spanned two years. Why is the completion not counted in my EPI rate?

    When a course spans two years the course completion record EPI picks up the EFTS value (as recorded in EFTS by Month) from each course enrolment from the December SDR of each year the student is enrolled in the course. To make sure this course completion is counted in your EPI rate, you will need to include enrolments for that course in your December SDRs for both years.  

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  • I have agreed various performance commitments in my Investment Plan but I can already see that I don't think I am going to meet those, what should I do?

    The Tertiary Funding Information (page 3607) says that if a TEO realises it will not meet the outcome or performance commitments agreed in its Investment Plan, the TEO should contact the TEC as soon as possible. A TEO is advised to formally email our Sector Helpdesk , indicating the areas where it feels it will not meet stated outcome or performance commitments, outlining the reason for such, a…

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  • I have already migrated to New Zealand. Can I study English on the English for Migrants programme?

    You can study under this programme if you had not met the minimum standard of ability in speaking and writing the English language and had to pre-pay your English language tuition. If you are not sure if you are eligible to study under the English for Migrants programme, please contact our Sector Helpdesk on 0800601301 or email sectorhelpdesk@tec.govt.nz  

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  • I have courses that span two years. Why are my calculated Course EFTS delivered greater than my Course EFTS Factor?

    When a course spans two years, the Course EFTS Delivered are greater than the Course EFTS Factor (at a student course level) when the EFTS by Month values for one part of the enrolment have been incorrectly entered. For example, due to recalculating the EFTS by Month as a result of changing the course end date.  You will need to resubmit the relevant SDR Course Enrolment file with the corrected…

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  • I have granted a course extension. How do I report this?

    You will also need to report an updated course completion code (refer to the SDR Manual to get the correct code for course extensions). You will need to report an updated course end date for the student where the student outcome is to be reported in the following year’s course completion EPI (as the student will be counted in your course completion EPI for the year of the course enrolment end…

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  • I have some under-delivery issues to raise with TEC, what do I do next?

    The Tertiary Funding Information (TFI, page 2912) states that private training establishments should raise significant shifts in delivery (i.e. potential under or over delivery) from those agreed in their Investment Plans with the Tertiary Education Commission at the earliest possible time. You need to email our Sector Helpdesk or contact your Investment Manager, indicating where the under/over…

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  • I want to change the mix of SAC provision which was approved via my current Investment Plan.

    The Tertiary Funding Information (page 3612) states that tertiary education organisations are responsible for advising the TEC of significant shifts from the agreed mix of provision, and the rationale for any likely significant change in delivery. TEOs are advised to formally write to the Sector Helpdesk , indicating the nature of the significant shifts/changes they want to make and outlining…

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  • I want to sub contract some of my EFTS to another TEO, what do I do next?

    The Tertiary Funding Information (page 2801) and Funding Condition SAC 357 states that all provision to be sub-contracted out by private training establishments (PTEs) for delivery in region(s) where the PTE is not already delivering that provision, must send their request in writing to the TEC Sector Helpdesk . The request will be considered by the Investment team. 

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  • I work during the day - can I do an English for Migrants course in the evening?

    Yes, the directories include daytime and evening courses.

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  • I would like to make a complaint about a Provider, how do I do that?

    In this first instance, any complaint about a provider should be directed to the provider to try and resolve. Complaints about universities should be directed to the university itself. Complaints about institutes of technology and polytechnics, wānanga and private training establishments are handled by the New Zealand Qualifications Authority (NZQA) . If you are unable to get the help you need…

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  • If an international student is granted Permanent Residence status midway through their study, can the provider claim them as a domestic student?

    The student's status at the start of the course applies until the course ends. This therefore determines the fees the student pays, and the student's eligibility for SAC fund subsidies. The student cannot be claimed as a domestic student for that course. The student can be claimed as a domestic student for courses that start after the student gains residency, whether in the same or a different…

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  • If I have found an error in my submission, can I resubmit updated records at any time?

    In order to ensure we hold the most accurate information about you, you can resubmit updated records at any time. However, you should note that if your EPIs have already been finalised, your resubmission will not have any effect on your finalised EPIs.

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  • If I have found an error in one of my files and want to correct this, can I resubmit updated records at any time?

    You may need to update more than one file to complete the data correction.  For example, if you are correcting your course completion file, you may also need to update your course enrolment file. This is because course completion start dates need to match course enrolment start dates in order for completions to be matched to enrolments when calculating course completion rates.. If you need to…

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  • If I have found errors from a previous year and want to correct them, how do I resubmit my SDR?

    It is best if you call the MoE’s Sector Service Desk before you re-submit historic SDRs.  If you have any queries you should contact the MoE:  sector.servicedesk@minedu.govt.nz

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  • Is the calculation of my educational performance indicators affected by rolling enrolments?

    Rolling enrolments will not affect the calculation of the educational performance indicators.  Where courses span years then the course completion is included in the year of the end date of the course.

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  • My qualification completion EPI Excel file from AMP Workspace does not contain all of my qualifications. Why is this?

    We exclude qualification completion records for qualifications where we do not expect a qualification completion, including QAC values: Missing or blank 25: Certificate of Proficiency (student enrolled in course that can be credited to a degree) 37: Certificate of Proficiency (student enrolled in course that can be credited to a diploma) 90: Certificates of Personal Interest 96: STAR 97:…

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  • My TEO has recently merged with another TEO. Will their results will be included in my educational performance indicators?

    Where two TEOs have merged, we combine SDR data from the year in which the merger occurred to generate performance information for the merged organisation. 

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  • To be counted in my qualification completion EPI for the current year, when do I have to submit my qualification completion file by?

    For a qualification completion to be included in your EPIs it must be reported before the EPI cut-off date advised by the TEC.  The cut-of date is normally in mid-June.

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  • We are a Private Training Establishment seeking funding for the first time - Are there any guarantees?

    There is no guarantee that you will be successful in applying for funding.

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  • We are a Private Training Establishment seeking funding for the first time - Do I need an Investment Plan?

    If you are successful in applying for on-Plan funding for the first time, you will be asked to submit an Investment Plan. The Plan template will be sent to you via Workspace 2, an online tool. To access Workspace 2, you will need an ESAA (Education Sector Authentication and Authorisation) login from the Ministry of Education .

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  • We are a Private Training Establishment seeking funding for the first time - What funds can I apply for?

    Information on funding rounds will be made available on this website. You may want to subscribe to our RSS feeds .

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  • What are Educational Performance Indicators used for?

    The EPIs are analysed and reported in terms of dimensions relevant to the Tertiary Education Strategy. Reporting by dimensions is used to determine Performance Linked Funding, to help TEOs to develop their plan commitments and will feed into the TEC’s accountability reporting processes. The dimensions include student demographics such as age and ethnicity (specifically, students aged under 25 a…

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  • What are formal qualifications?

    Formal qualifications are recognised qualifications that have formal assessment procedures that add to academic credit, or a module of such a recognised qualification.

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  • What are non-formal qualifications?

    A non-formal qualification is learning that does not contribute towards a qualification. They consist of adult community education courses, courses taken for personal interest (Certificates of Personal Interest) and learning for which a certificate of attendance only is given. If a student receives a certificate of completion or attainment simply by virtue of attending classes, or in some other…

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  • What are the criteria for receiving funding?

    Each fund has specific eligibility criteria that define which tertiary education organisations may apply for that funding . Criteria are specified in a funding determination by the Minister for Tertiary Education, Skills and Employment in accordance with  section 159L of the Education Act 1989 . To find more information about each fund, including the eligibilty criteria, see the TEC Fund Finder…

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  • What are the services offered by StudyLink?

    StudyLink is a New Zealand government organisation seeking to ensure that students get the finance and support they are entitled to so they can complete their study. The most common forms of student support are the Student Allowance and the Student Loan Scheme.   See Studylink's website for more information.

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  • What course codes should I submit for students still studying?

    Until a completion is ‘known’ for courses still to be completed, you will have to submit one of the following codes: 0 Still to complete course – valid extension or grade not yet available (NZQF Level 1-8). 1 Still to complete course – course end date not yet reached (NZQF Level 1-8). 5 Practicum to complete – on job training (NZQF Levels 1-8). 6 Yet to complete – NZQF Levels 9 & 10. 7 Extensio…

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  • What courses do you exclude from the calculation of my participation rate?

    We exclude records for courses for which we do not expect a course completion. These are denoted by QAC code values: Missing or blank 90: Certificates of Personal Interest 96: STAR 97: Programmes of study taught under contract, and 99: Adult and Community Education programmes of study at public TEIs.  

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  • What do I do if I've changed my bank account?

    Please contact our Sector Helpdesk  to request a direct credit notification form which should be completed and returned, with the new account details attached.

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  • What does my student progression EPI rate show?

    The student progression EPI rate shows the proportion of students who progress to study at any TEO at a higher level after completing a qualification. Progression provides a measure of the performance of a TEO in enabling successful students to move to higher levels of tertiary education. [Note that on your AMP Workspace, student progression is shown from levels 1 to 4 only.] Student progressio…

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  • What does my Student Retention EPI rate show?

    The student retention EPI shows the percentage of students from a given reporting year (or the previous year) who re-enrol at the same tertiary education organisation or successfully complete a qualification. It indicates the performance of TEOs in keeping students in study through to the end of their qualification.

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  • What files do I have to submit in my April SDR?

    You will need to include completed Student, Course Enrolment, Course Register and Course Completion files for all students enrolled in the current year, plus the Qualification Completion file for any Qualification Completion records to date that have not already been reported.

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  • What files do I have to submit in my August SDR?

    You will need to include completed Student, Course Enrolment, Course Register and Course Completion files for all students enrolled in current year, plus the Qualification Completion file for any Qualification Completion records to date that have not already been reported. The Workforce Questionnaire (Staffing Return) must be completed before the August SDR can be submitted. The Staffing Return…

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  • What files do I have to submit in my December SDR?

    You will need to include completed Student, Course Enrolment and Course Register files for all students enrolled during the current year, plus the Qualification Completion file for any Qualification Completion records to date that have not already been reported.

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  • What happens if the SDR is submitted after the due date or not at all?

    TEOs who do not submit their SDR by the due date may have their next SAC payment held until their SDR has been submitted and processed. TEOs must seek our permission if they need to resubmit their SDR after the due date.

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  • What if the English for Migrants course costs more than I have paid to the New Zealand Immigration Service (NZIS)?

    You will need to pay the extra fees yourself.

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  • What is a replacement Investment Plan?

    A replacement Investment Plan is change that sees the existing Investment Plan replaced by a new Investment Plan. A replacement Investment Plan will be required for substantial changes to an Investment Plan. For example when a TEO seeks to make a major shift in the mix of provision described in its Investment Plan. A replacement Investment Plan will also be required following a merger with…

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  • What is a significant amendment to an Investment Plan?

    A significant amendment is change to an Investment Plan where the TEC has a funding interest. This includes: any tertiary education programme or activity to which the TEC has approved funding via the Investment Plan any of the performance indicators used to measure achievement of proposed outcomes for tertiary education programmes or activities for which the TEC has approved funding via the…

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  • What is an imprecise qualification completion?

    Qualification completions included in the qualification completion file are matched to course enrolments for the student.  Where the qualification completion cannot be matched to an enrolment it is referred to as an imprecise match or imprecise completion.  NOTE: Qualification completions that can be matched to an enrolment are referred to as precise completions.

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  • What is an Investment Plan amendment?

    A TEO may make changes to the information provided in its Investment Plan without our approval, providing that the change is not related to TEC funding. Examples of this include changes to privately funded research or privately funded provision.

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  • What is an Investment Plan?

    An Investment Plan (Plan) must describe: how a tertiary education organisation (TEO) will achieve government priorities set out in the Tertiary Education Strategy. a TEO’s mission and role in the tertiary sector all the tertiary education programmes and activities run or undertaken by a TEO the outcomes proposed by a TEO, including performance indicators. Refer to Plan Guidance and Assessment…

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  • What is my data accuracy report?

    The main purpose of data accuracy reports is to make you aware of SDR records that affect your educational performance indicators. What we would like you to be aware of is that the records shown will not be included in the calculation of educational performance indicators.  This may be because: Our business rules exclude your record. The record being incomplete. The record being incorrect.  

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  • What is my EFM tuition fee expiry date?

    Your pre-paid tuition fee expires five years from when you actually paid your fees to New Zealand Immigration Services. The expiry date is not your arrival date in New Zealand. For example, if you paid Immigration New Zealand your English tuition fee on 15 October 2003 but arrived in New Zealand on 12th July 2004, your expiry date will be 15 Oct 2008, not 12th July 2004. If you are not sure abo…

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  • What is Student Allowance? Am I eligible for student allowance?

    Please refer to the StudyLink website for updated information.

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  • What is the participation rate used for?

    The participation rate is used to monitor the extent to which groups of New Zealanders such as Māori, Pasifika and young people (aged under 25 years of age at 1 July) are engaged in tertiary education.

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  • What is the participation rate?

    Participation rates measure the proportion of EFTS delivered for different priority groups engaged in tertiary education.

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  • What is the Privacy Act?

    The Privacy Act makes rules about how information about you, the learner, is collected and used. Tertiary education organisations (TEOs) and the Tertiary TEC need to know some information about you so they can do their jobs. Information is collected on the enrolment form and a record of your progress is kept during study and training. Who uses this information? The information may be shared wit…

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  • What is the purpose of the English for Migrants fund?

    Migrants who applied for permanent residency under the residence categories have to have a minimum standard of English to help them settle successfully into life and work in New Zealand. The TEC administers pre-purchased English language funds on behalf of New Zealand Immigration, a part of the Ministry of Business, Innovation & Employment, as part of their residence requirement. 

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  • What is the Student Loan Scheme? Am I eligible for a student loan?

    Please refer to the StudyLink website for updated information.

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  • What QAC codes do you exclude from the calculation of my student progression EPI rate?

    We exclude enrolments after the completed qualification with a QAC code value missing, 90, 96, 97, or 99.

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  • What QAC codes do you include in the calculation of my student progression EPI rate?

    We include enrolments after the completed qualification with a QAC code value of 25 or 37 (Certificates of Proficiency). We also include subsequent enrolments in programmes of study that are made up of selected unit standards (QAC code value 98) at levels 1 and 2.

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  • What SDR has enrolment information for my EPIs been taken from?

    Enrolment information for calculating your EPIs is taken from the December SDR of the reporting year.

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  • What SDR has my course completion EPI information been taken from?

    Your course completion EPI information is taken from your most recently submitted December and April SDRs.

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  • What types of Investment Plan changes can be proposed?

    Three types of change can be proposed to an approved Investment Plan. They are: a minor amendment a significant amendment, or a replacement Investment Plan.

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  • When do I have to report my course completions file by?

    You should report your course completions as soon as they are known. You will need to report all course completions by the following April SDR for them to be included in your course completion EPI.  [Note courses which are eligible for PBRF funding will not be counted in your course completion EPI.]

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  • When is my SDR due?

    The April SDR can be submitted from 15 to 29 April, the August SDR from 7 to 21 August, and the December SDR from 1 to 31 January.

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  • When must students enrol or complete in order to count as retained?

    For reporting year n, enrolments from year n-1 are counted, e.g. retention for year n will count students enrolled in year n-1 who either re-enrolled in year n (at the same TEO), or completed their qualification in year n-1 or year n.  

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  • Where a student completes a qualification early, will this student be counted in my EPI?

    The early qualification completion will be counted in your EPI as long as any course end dates of courses associated with the qualification are in the same year, or prior year, of that of the qualification completion. If a course end date is in the year after the qualification completion, we won’t count the completed qualification since we will assume the student is still studying.  

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  • Where a student is studying towards two qualifications at the same time, will both qualification completions be counted in my EPI?

    Both qualification completions will be counted in your EPI if you have at least one course enrolment record for each qualification.

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  • Where can I find information on how SDR data is used to calculate my EPIs?

    Refer to information for SAC-funded organisations  for our methodology document, which provides information on how SDR data is used to calculate your EPIs.   

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  • Where can I get information about English for Migrants?

    The TEC Sector Helpdesk 0800601301 or sectorhelpdesk@tec.govt.nz can help you with any questions you may have. We have staff members who can speak Mandarin and Cantonese. We also use Language Line to help us with other languages.

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  • Where can I study?

    There is a range of tertiary education organisations (TEOs) around the country offering different courses and qualifications. There's useful information under Types of tertiary education or look under Learners and organisations and browse through the list of organisations displayed there. You could also go to the Ministry of Education's www.whichcoursewhere.co.nz website which provides a heap o…

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  • Where has the data in the data accuracy report come from?

    All enrolment records have been extracted from the December SDR. All completion records have been extracted from all SDRs up to the time the data accuracy report was produced.

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  • Who do I contact if I think I need to make changes to my Investment Plan?

    Please contact our Sector Helpdesk to advise your intentions so that the relevant advice can be provided.

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  • Why are records for non-formal qualifications excluded?

    We do not expect to receive completion records for non-formal qualifications and hence these are not included in the calculation of the educational performance indicators.

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  • Why are records for some non-formal qualifications excluded, but courses that make up these qualifications included?

    Although we do not expect qualification completion records for non-formal qualifications, some courses in these qualifications (like certificates of proficiency and programmes made up of selected unit standards) have formal assessments.  We expect course completion records for these courses.

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  • Why are some of my qualification completion rates greater than 100 per cent?

    Qualification completion rates can be greater than 100% if the TEO offers multiyear qualifications and has a declining enrolment base. This can mean that the EFTS value of qualifications completed (i.e. the numerator of the qualification completion EPI calculation) is higher than the EFTS value of course enrolments ending in the year (i.e. the denominator of the qualification completion EPI…

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  • Why are you providing me with a data accuracy report?

    We provide incomplete, potentially incorrect, or excluded records to you, to allow you to review, and if necessary, correct the data.

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  • Why do you imprecisely match qualification completions against enrolments?

    An imprecise completion can occur when a student is awarded an “exit” qualification, i.e., the student is enrolled in a qualification but leaves after fulfilling the requirements for another, lower level, qualification (such as studying towards a degree, then stopping with sufficient credits to be awarded a certificate).

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  • Why do you use EFTS delivered to calculate my course completion EPI rate?

    The course completion EPI rate uses EFTS delivered to take into account the workload of the course.

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  • Why do you use EFTS to calculate my qualification completion EPI rate?

    The qualification completion EPI rate uses EFTS to take into account the ‘size’ of the qualification. The size is measured by the EFTS value assigned to the qualification to show the proportion of students who complete a qualification at a tertiary education organisation in a given year.

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  • Why does the course completion EPI exclude PBRF funded courses?

    The course completion EPI excludes courses which are eligible for PBRF funding due to the fact PBRF funded courses are wholly research-based. The nature of this research means that it can take a significant length of time to be graded. Therefore, such courses are – at any one time - likely to show high numbers of still-to-complete enrolments, thus negatively impacting upon the course completion…

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  • Why have I received a data accuracy report that does not contain any records?

    If your data accuracy report has no records for all of the issues, it means that there are no data accuracy issues to report for your organisation.  We have sent “no data” data accuracy reports so that the TEO knows that there are no potential data accuracy issues with their SDR.

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  • Why is my course completion EPI different from the course completion rate in my SDR?

    Your course completion EPI and the course completion rate in your SDR are calculated differently. We use your course completion EPI to assess your performance. It includes SAC-funded courses and reflects total student time necessary to complete the course using ‘EFTS delivered.’  Your SDR course completion rate includes all of your course completions. It compares the number of successfully…

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  • Will a student who completes a qualification and enrols in a higher level qualification starting in the same year still be counted in my student progression EPI rate?

    Yes, we count any re-enrolment at a higher level that begins within 12 months after the last course end date of the completed qualification (or up to 6 months before the last course end date of the completed qualification). NOTE: The re-enrolment counts towards the EPI progression rate for the reporting year (year n) following the year of the completed qualification (year n-1).

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  • Will these errors have impacted the previous year’s EPIs?

    Most records in this version of the data accuracy report relate to enrolment and completion information for the latest reporting year, so they do not impact the previous year’s EPIs.

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