Learner support services

TEOs should provide academic advice or guidance to help learners choose their qualifications and courses before an enrolment contract is made.

Learner support services are particularly important when:

• qualifications include elective or optional courses, different majors or different programmes
• qualifications have minimum academic prerequisites
• TEOs test the literacy and/or numeracy competence of applicants.

Rule ENR020[1] specifies additional requirements for PTEs and wānanga. The NZQA may have additional requirements.

• [1]

  Rule ENR020: Learner applications for enrolment - learner support

  New Zealand Qualifications Authority-registered and accredited private training establishments (PTEs) and wānanga must ensure that:

  • learners fully understand what is required of them in their proposed programme of study
  • specific learning needs are identified and the PTE or wānanga has plans to address those needs and ensure learners have a reasonable chance of success.